• Customer Services: 01254 619000



Orders received are despatched within 24 hours of receiving an order, excluding Saturday and Sunday.

All orders are sent on a next day delivery service with the exception of mattresses.

Occasionally delays can be caused by products going out of stock; this is unusual and when this does occur our manufacturing and warehousing teams work hard to ensure the delay is kept to an absolute minimum. We will alwayvs advise if this siutation occurs and keep you up to date at all times.

A large percentage of our orders are despatched using a national carrier and will require a signature upon delivery.

The remaining smaller orders maybe despatched using Royal Mail; again a signature maybe required upon delivery.

If you have not received your order within five working days please do not hesitate to contact us.

Carriage Charges

All carriage charges include three elements; packaging, handling and the actual delivery.

Orders to UK Mainland and Northern Ireland = £7.95

Mattress Orders to UK Mainland Only - Prices include FREE delivery

Please note that for all orders outside what is classed as the postcodes for our standard mainland United Kingdom delivery zone, please contact our Customer Services Team on -01254 619000.

FAQ's Relating To Delivery

Who should I contact if I have a query with the delivery with my order?

If you have a specific query please email orders@spinalproducts.co.uk or telephone our Customer Services Team on 01254 619000 quoting your order reference and our team will be more than happy to assist.

If I order more than one item will they be delivered together?

We try wherever possible to deliver orders with multiple items together, however occasionally circumstances can dictate that such orders maybe split over one or more deliveries.

Who will deliver my order?

The majority of orders despatched will be delivered by a national carrier however occasionally Royal Mail maybe used as our preferred carrier for smaller, less heavy consignments.

Will I need to sign for my order?

Yes, with the majority of deliveries an acceptance of delivery signature will be required by the carrier from the recipient.

When can I expect my order to be despatched?

We have always prided ourselves on our despatch and delivery services therefore we aim to despatch your order as quickly as is possible and to deliver your item(s) within two/three working days.

Larger, heavier items such as Mattresses can incur longer despatch and delivery schedules.

We do not despatch on Saturdays, Sundays or Bank Holidays as our office and warehouse are closed.